Terms and Conditions
Last updated: June 19, 2026.
1. Agreement
These Terms govern access to Privora websites, waitlist forms, beta access applications, Privora Lite, Privora Pro, the client portal, APIs, documentation, support, and related services. By using Privora, you agree to these Terms on behalf of yourself or the organization you represent.
2. Product access
Privora may review and approve product access before provisioning an account. We may decline, suspend, or limit access where a request is incomplete, high risk, unsupported, unlawful, abusive, or inconsistent with our product scope.
3. Accounts and administrators
Customers are responsible for account security, administrator actions, user invitations, permissions, authentication controls, and all activity under their workspaces. You must provide accurate account information and promptly notify us of suspected unauthorized access.
4. Customer data
Customers retain ownership of documents, evidence, records, comments, reports, and other content uploaded to Privora. Customers grant Privora the rights needed to host, process, transmit, secure, back up, display, and support that content for the service.
5. Compliance responsibility
Privora helps organize evidence, track workflow status, and prepare reports. Privora does not provide legal advice, does not act as your privacy officer, adviser, consultant, or regulator, and does not guarantee compliance with the NDPA, GAID, sector rules, client obligations, or any other law. Customers remain responsible for legal review, regulatory submissions, notices, consents, policies, and decisions.
6. Plans, fees, and taxes
Plans, prices, limits, add-ons, and licensed deployment fees are described on the pricing page or in an order form. Fees are exclusive of taxes unless stated otherwise. Paid access may be suspended for non-payment, failed billing, chargeback risk, or material breach.
7. Billing classes and non-conversion policy
SaaS subscriptions and licensed deployments are separate commercial classes. Monthly, quarterly, semiannual, or annual SaaS subscription payments do not create credits, offsets, or negotiated carryovers into licensed fees. Licensed payment schedules are quoted independently and are not derived from subscription month-to-month pricing.
8. Payment cadence, renewals, and refunds
Where recurring billing is enabled, renewals occur on the cadence stated in your plan, order form, or invoice. Unless required by law or stated in writing, paid fees are non-refundable once a billing period starts. A failure to use all plan capacity does not create a pro-rata refund right.
9. Currency, FX, and processor charges
Privora may invoice in NGN, USD, or other supported currencies stated on your order form. If an invoice is settled through a payment processor or card network that applies transaction, conversion, intermediary, or settlement charges, those charges may be passed through where permitted. Customers remain responsible for taxes, withholding, and bank fees on their side unless expressly stated otherwise.
10. Pricing review and cost-change clause
To protect service continuity, Privora may review pricing when processor charges, FX conditions, AI model usage costs, infrastructure costs, or critical third-party API costs materially change. For active annual or multi-period contracts, any adjustment process follows the notice and change terms in the applicable order form.
11. Acceptable use
You must not misuse Privora, interfere with the service, upload unlawful content, violate rights, attempt unauthorized access, reverse engineer the service, overload infrastructure, or use Privora to make automated legal or regulatory decisions without qualified human review.
12. Beta, preview, and experimental features
Some features may be marked beta, preview, AI-assisted, experimental, or limited release. These features may change, fail, produce inaccurate outputs, or be withdrawn. They should not be used as the sole basis for legal, regulatory, or client-facing decisions.
13. Confidentiality
Each party may receive confidential business, product, technical, security, pricing, or customer information. The receiving party must protect confidential information using reasonable care and use it only for the relationship unless disclosure is required by law.
14. Intellectual property
Privora, its software, designs, marks, documentation, and product materials belong to Privora or its licensors. These Terms do not transfer ownership of our intellectual property. Feedback may be used by Privora without restriction or obligation.
15. Third-party services
Privora may integrate with hosting, authentication, analytics, email, payment, AI, support, storage, and other third-party services. Their services may be subject to separate terms, privacy notices, availability, and security practices.
16. Suspension and termination
Either party may terminate as allowed in an order form or applicable agreement. We may suspend or terminate access for material breach, non-payment, security risk, unlawful use, or conduct that may harm Privora, users, customers, or third parties.
17. Disclaimers
Privora is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim implied warranties including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.
18. Liability limits
To the fullest extent permitted by law, Privora will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, loss of revenue, loss of goodwill, loss of data, or business interruption. Any aggregate liability is limited to the amounts paid to Privora for the service giving rise to the claim during the six months before the claim.
19. Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria unless an order form states otherwise. The parties will first attempt to resolve disputes in good faith before commencing formal proceedings.
20. Changes
We may update these Terms from time to time. Material changes will be posted on the website or communicated through reasonable channels. Continued use after the effective date means acceptance of the updated Terms.
21. Contact
Questions about these Terms should be sent to legal@privora.ng. Sales and commercial questions should be sent to sales@privora.ng.
Terms summary
The Privora terms govern website, waitlist, beta, product, client portal, API, documentation, support, and related service use.
Customers are responsible for account security, administrator actions, permissions, and activity under their workspaces.
Privora helps organize evidence and workflows but does not provide legal advice or guarantee compliance.
Beta, preview, AI-assisted, or limited-release features may change, fail, produce inaccurate outputs, or be withdrawn.
Frequently asked questions
- What do the Privora terms apply to?
- They apply to Privora websites, waitlist forms, beta access applications, Lite, Pro, client portal, APIs, documentation, support, and related services.
- Does Privora provide legal advice under the terms?
- No. The terms state that Privora helps organize evidence, track workflow status, and prepare reports, but does not provide legal advice or guarantee compliance.
- Who owns customer data in Privora?
- Customers retain ownership of documents, evidence, records, comments, reports, and other content uploaded to Privora.